Answers to Frequently Asked Questions
What is the benefit of being added to a Plan Holders List?
Your inclusion on the list notifies other bidder types of your interest in participating
on the project. This increases your chances of being contacted regarding potential
inclusion in bidding on the project. However, listing yourself is optional and not
How often are the Plan Holders Lists updated?
The Plan Holders Lists files are generally updated to include additions or changes nightly
around 1 AM.
What if I didn't get the registration verification e-mail?
Some email accounts have Spam Filters set up that will automatically filter out
email messages from senders with “noreply” in the sender address. You should check
your spam filtered location for the registration verification email message. For
help with checking your spam filtered location consult the instructions for checking spam filters.
How do I get my ePass password if I forget it?
Simply go to the
ePass Home Page
and click on 'Forgot your password?'. You will be asked to enter the username on
the account, and your password hint will be e-mailed to the e-mail address you entered
with your account.
What if I'm getting errors while trying to use the service?
If you are not able to get beyond the “Login” page or the “ePass Welcome” page then
there could be an issue related to the Internet security settings for your browser.
You may need to add the ePass Montana site (https://app.mt.gov/epass) and the MDT
site (https://www.mdt.mt.gov) to your list of trusted sites and you may need to
configure your browser to accept cookies from these sites.
If you can get to the "Menu" page but the application is generating errors in your
browser it may be because it is trying to work with information that has been “cached”
on your own machine and is no longer valid. You may need to clear cached information
from your computer. Regardless of which browser you use, you should log out of the
MDT Plan Holders Lists service, clear the cache on your browser and then close and
reopen the browser application before attempting to revisit the web site. For help
with deleting information from the cache consult the instructions for clearing the cache.
What are the software requirements for using this service?
To use this service you must have an Internet browser and a PDF viewer application.
We have tested the service for the Firefox 3.5, Internet Explorer 7 and 8, Opera
10.10, and Safari 4.0 browsers and the Adobe Reader 9 PDF viewer.
Whatever browser you use, it must have security set up such that the ePass Montana
site (https://app.mt.gov/epass) and MDT site (https://www.mdt.mt.gov) are trusted
and accessible; and, it must be set up to accept cookies from these sites.
What if I don't have a web browser?
All of the web browsers that we have tested (Mozilla's Firefox, Microsoft's Internet
Explorer, Opera, and Safari) are available for free. The download for these and
other free web browsers are readily available on the Internet.
What if I don't have a PDF viewer?
The latest version of Adobe's free PDF Reader is available at the Adobe Reader download page. Other free PDF viewers are also
available on the Internet.