Answers to Frequently Asked Questions

What if I didn't get the registration verification e-mail?

Some email accounts have Spam Filters set up that will automatically filter out email messages from senders with “noreply” in the sender address. You should check your spam filtered location for the registration verification email message. For help with checking your spam filtered location consult the instructions for checking spam filters.

How do I get my ePass password if I forget it?

Simply go to the ePass home page and click on 'Forgot your password?'. You will be asked to enter the username on the account, and your password hint will be e-mailed to the e-mail address you entered with your account.

What if I'm getting errors while trying to use the system?

If you are not able to get beyond the “Login” page or the “ePass Welcome” page then there could be an issue related to the Internet security settings for your browser. You may need to add the ePass Montana site (https://app.mt.gov/epass) and the MDT site (https://www.mdt.mt.gov) to your list of trusted sites and you may need to configure your browser to accept cookies from these sites.

If you can get to the "Menu" page but the application is generating errors in your browser it may be because it is trying to work with information that has been “cached” on your own machine and is no longer valid. You may need to clear cached information from your computer. Regardless of which browser you use, you should log out of the MDT Public Transportation Management System, clear the cache on your browser and then close and reopen the browser application before attempting to revisit the web site. For help with deleting information from the cache consult the instructions for clearing the cache.

What are the software requirements for using this system?

To use this system you must have an Internet browser.
We have tested the system for the Internet Explorer 7 and 8 browsers.
Whatever browser you use, it must have security set up such that the ePass Montana site (https://app.mt.gov/epass) and MDT site (https://www.mdt.mt.gov) are trusted and accessible; and, it must be set up to accept cookies from these sites.

What if I don't have a web browser?

The following web browser(s) that we have tested are available for free at the following locations:
Microsoft's Internet Explorer download page