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2009 BIENNIUM GOALS AND OBJECTIVES

GENERAL OPERATIONS

Director's Office
  • Promote long-term fiscal stability within the department
    • MDT has submitted and is managing its 2009 biennium budget.
    • The department has recently completed the Tentative Construction Plan through 2011, which plans how to utilize all federal aid authority through the next five years. This allows fiscal management and constraint over the long term for both state and federal dollars.
  • Provide for a positive Working Capital Balance
    • The Department will attempt to maintain a positive balance through fiscal year 2011 in the Highway State Special Revenue fund.
  • Maximize utilization of Federal Highway Funds
    • MDT continues to utilize all available federal highway funding and will apply for additional funds through earmarks and redistributions.
  • Ensure that all available Federal Funds are obligated
    • All federal funds will be obligated.
  • Deliver an environmentally responsible highway construction program.
    • MDT will comply with federal and state requirements under NEPA and MEPA.
  • Promote department operations in a streamlined, efficient manner
    • MDT continues to promote department operations in a streamlined, efficient manner.

Internal Audit Unit
  • Conduct a minimum of 250 audits, reviews and special projects annually in the areas of Construction, Internal Operations, Motor Fuel Tax, Consultant Contracts and Utility Operations.
    • Promote legal compliance and efficient use of resources in MDT.
    • Provide accurate and reliable management information.
    • Protect the assets of MDT.
    • Work with all MDT business units to identify and mitigate risk exposures.
    • Investigate internal issues as required.
    • Deter and eliminate Fraud, Waste, and Abuse.
    • Recommend solutions and provide guidance on effective and efficient operations.
    • Coordinate audit activity for MDT.
  • Ensure that MDT is collecting the proper amount of revenue.
    • Review and audit contracts and projects for fair and equitable cost and payment.
    • Recover a minimum of one million annually through the audit of contracts, fees, internal accounts and refunds.
    • Provide customer service and instruction when errors in receipts, payments or refunds are discovered.

Human Resources Division
  • Provide leadership for a comprehensive human resource program; including attracting and retaining a talented and diverse group of employees with career advancement potential; creating a organizational culture that encourages growth and continuous learning opportunities; promoting a high level of professionalism, innovation, and productivity; creating a safe working environment for all agency employees; and developing policies, systems, and service strategies that contribute to the welfare of the agency and employees.
    • Develop and maintain an online application process that will improve HR efficiencies and enhance customer service.
    • Develop and maintain a compensation plan that will allow MDT to remain competitive in the labor market and achieve parity among our employees.
    • Develop succession plans for critical department positions.
    • Establish behavioral competencies and proficiency levels for 100% of MDT positions and incorporate into HR recruitment and selection, performance management, and career planning processes using the SABHRS Human Resources System.
    • Implement career progression options for 30% of agency occupations.
    • Ensure continued effectiveness of training curricula and identify behavioral competencies for 100% of the mandatory and critical training courses.
    • Develop and implement supervisory and management training for current supervisors and managers.
    • Reduce the number of grievances by providing dispute resolution training for first line supervisors and assess impact on number of grievances carried to step two.
    • Develop and implement a comprehensive program of services offered by HR to assist supervisors with employee issues.
    • Provide quality, nondiscriminatory human resource and compliance management services.
    • Reduce Civil Rights-related complaints by designing targeted training to meet specific needs and purposes in a minimum of two districts/divisions.
    • Increase contractor and subcontractor’s knowledge of Civil Rights requirements by providing more training at the preconstruction hearings.
    • Encourage the development of a true safety culture within MDT through the implementation of a hazard identification/abatement and behavioral modification approach to accident prevention.
  • Control costs associated with MDT employee accidents and injuries.
    • Maintain participation in defensive driving, property loss management and early return to work programs which result in premium discounts and/or rebates.
      • Maintain an early return to work program to encourage injured workers to get back in the workforce as soon as possible.

Information Services Division
  • Maintain MDT's computing resources and environment
    • Provide after-hours on-call support for MDT's computer network
    • Provide hardware repair and maintenance support on an on-going basis
    • Develop and implement a long-term computer equipment replacement plan
    • Perform daily network maintenance and support activities as necessary
    • Provide MDT computing resources to meet the business requirement demands of the agency as necessary
  • Maintain existing application systems
    • Correct all MDT application bug fixes within 24 hours of problem identification
    • Identify and manage all routine MDT application maintenance needs as necessary
  • Create new and enhanced applications to meet the business needs of MDT
    • Perform all approved MDT application enhancement requests on an on-going basis
    • Perform all approved new application development work on an on-going basis
  • Provide customer support for all ISD services
    • Provide computer help desk support for MDT users between the hours of 7:30 a.m. and 5:00 p.m.
    • Provide records center support for MDT users between the hours of 7:30 a.m. and 5:00 p.m.
    • Provide Print Shop support for MDT users between the hours of 7:30 a.m. and 4:00 p.m.
    • Procure all routine purchase requests within four weeks of receipt
    • Provide continual support for all approved MDT application requests

Administration Division
  • Increase external customer satisfaction
    • Increase electronic filing of licensed distributors to 90% by FYE 2009
  • Continue to strive to maintain a stable and well-trained workforce
    • Continue to identify opportunities for career growth
  • Improve fiscal efficiencies for the agency
    • Develop Fiscal support teams to ensure the most efficient use of available resources

CONSTRUCTION PROGRAM

 Engineering Division
  • To survey, design, acquire the right-of-way, and construct safe, cost effective highway improvement projects in order to develop and maintain a cost effective, efficient and safe transportation system.
    • 85% of projects planned for the fiscal year are ready for contract
    • Maintain statewide average construction engineering costs under 10% of total contract costs
    • Maintain statewide final costs under 7% above award amount.
    • Proactively manage to ensure a high percentage of all projects have a certificate of completion within 180 days of finishing the construction
    • Obligate 100% of available federal funds

MAINTENANCE PROGRAM
  • Maintain safe winter driving conditions through snow removal and application of abrasive materials and anti-icing chemicals to reduce roadway hazards and slippery surface conditions.
  • Continue to research new equipment, materials, and processes to improve winter driving conditions of roadways.
  • A biennial customer survey will be taken to determine the Maintenance Program's effectiveness.
  • Maintain or improve existing customer satisfaction index.
  • Perform pavement preservation activities to improve the system index.
  • Improve customer satisfaction levels for Rest Area maintenance.
  • Increase public and internal utilization of the Maintenance Program's electronic information systems.
  • Provide visible, legible and understandable signs and pavement markings.
  • Maintain minimum retro-reflectivity on state roads.

STATE MOTOR POOL
  • Provide cost efficient and reliable vehicles on a daily and extended use basis to state employees conducting official business.
    • Maintain or reduce variance between actual and projected needs as identified in the annual fleet analysis.
    • Ensure 90% of the fleet is meeting the Level II preventive maintenance schedule.
    • Ensure safety inspections are performed on 50% of the fleet each year.
  • Enhance customer satisfaction.
    • Maintain or enhance the customer satisfaction index through a biennial survey and comparison to established baseline.

EQUIPMENT PROGRAM

MOTOR CARRIER SERVICES

AERONAUTICS PROGRAM
  • Advance further growth and promote Montana Aviation.
    • Ensure Montana pilots register with the department.
  • Provide for the protection of the flying public and the promotion of flight safety and accident prevention programs and other state aviation interests.
    • Coordinate safety programs for pilots and other aviation industry interests.
  • Continue to expand and improve the statewide air search and rescue program.
    • Build relationships with statewide and federal partners that have the charge of search and rescue, emergency services and homeland security.
  • Continue to provide aviation education and a resource aviation education center for Montana teachers and students.
    • Conduct aviation educator program, career awareness programs and make available a library of resources.
  • Provide airport development programs to assist airport sponsors to plan, construct, and maintain Montana's public use airports.
    • o Provide annual updates to state aviation system plan, offer technical assistance to airports and ensure loan and grant program information is readily available.
  • Provide safe, modern, well-maintained state-owned and operated airports including the Yellowstone commercial service airport.
    • 100% readiness for anticipated aircraft operations and 100% compliance with part 139 goals and recommendations. 100% readiness with ARFF and security requirements. 100% availability for aircraft and FBO hangar development.

TRANSPORTATION PLANNING PROGRAM
  • Develop and implement a long-range multi-modal construction program that addresses Montana's most important statewide transportation needs, is consistent with statewide long-range transportation plan and management system output, and maximizes the use of federal funds.
    • Ensure 90% of the projects programmed are consistent with the funding plan developed through the Performance Programming Process.
  • Ensure the federally mandated, statewide multi-modal transportation plan and program meets all federal requirements and reflects Montana’s strategic transportation needs, and annually review and report on the performance of Montana's transportation system.
  • Ensure progress or completion will be made on 90% of the high priority goals and objectives identified in the department's long range multi-modal transportation plan.
  • Report progress on the plan to the public and stakeholder groups on a cyclical basis. Utilize the Performance Programming Process to improve planning and programming decisions.
  • Ensure at least 70% of available federal and state resources will be prioritized into a funding plan based on system goals defined by the Performance Programming Process.